You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via email@example.com . We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
Products with a limited shelf life cannot be returned. The right of withdrawal therefore does not apply. The sale is final after successful payment.
However, if you have not received a fresh product in good order, please contact us immediately, but no later than 6 hours after receipt , via firstname.lastname@example.org or 085-06 06 455. When you report a complaint to us, please provide it with photos of the product and, if relevant, the packaging, otherwise we cannot process the complaint.