Warranty and complaints
Guarantee
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order goes wrong during transport or that something else happens that allows you to claim warranty. Please contact us within 6 hours of receipt at info@aalvink.nl or 085- 06 06 455.
Every piece of meat that goes into the box is vacuum packed. However, sometimes packaging can become loose and/or leaky during transport. This is not a problem for quality and we unfortunately cannot prevent it. Just make sure that if you want to keep it longer, the product is kept properly packaged in the freezer and eaten within 2 months.
When you report a complaint to us, please provide it with photos of the product, packaging and measured core temperature otherwise we will not be able to process the complaint.
Complaints
It can always happen that something does not go quite as planned. We encourage you to first report complaints to us by emailing info@aalvink.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.